Preparing for Your Video Discovery Call

PREPARING FOR YOUR VIDEO DISCOVERY CALL OR CONSULTATION

• We recommend you use your computer instead of a tablet or smartphone due to the amount of information shared on screen function limits on mobile platforms. Log in to Zoom at least 5 minutes early using this link: https://us06web.zoom.us/j/3474043336

• . Unmute your microphone and start your video. Dr. Backs will admit you at the time of your appointment. If you have never used Zoom, this tutorial will help you have a better experience.

• Become familiar with the process to scan reports from other sources you might wish to share to create PDF’s to access on your computer. Learn how to attach these documents to email and CureCoach.App. You can find resources on YouTube or ask someone to help you.

• During the meeting, you may be asked to share your screen to help you register, connect or navigate on CureCoach.App. Click here to learn more about screen sharing.

• Arrange your environment as you would a professional in-office visit. Ensure you are in a private quiet space with no interruptions. Spouses/partners/surrogates are welcome at your discretion. You may not be aware of background noise but the microphone transmits clinking dishes, pets, playing children, and other distractions inaudible to you. Outdoor locations with associated wind or other noise, driving, or being otherwise preoccupied are unacceptable and will lead to your appointment being rescheduled. If the internet connection is bad, we may use the phone for audio, but need to mute your computer microphone and speakers to avoid feedback.

• In case we transition into a consultation to discuss your specific symptoms, history or treatment, have your medication list and supplement bottles handy (including OTC medications). Be prepared to provide blood pressure readings from other encounters or home readings, as well as height and recent weight measurements.

• Assuming it matters to you, check with your insurance plan to determine if my charges and charges for testing are covered under your plan. Standard Medicare is never a problem, but Medicare Advantage and other PPO plans may have limited networks. If your plan is an HMO or ACA Community plan, I will most likely be out of network, but it is worthwhile to check if Craig A. Backs MD 2131 W. White Oaks Dr. Springfield, IL 62704 is in your network. If your plan does not cover my services or orders, the cost for the initial consultation is $300. Subsequent consultations every 3-6 months are $240-$300, depending on the complexity of the process. If your insurance won’t cover tests I order, I offer substantial discounts by having them billed to The CureCenter and in turn billing you. The cost ranges from $150-$300 every 3-6 months depending on the tests you need. If your response to treatment is favorable, the frequency of followup is 6-12 months. If treatment is changing or results are unfavorable, we generally followup every 3-4 months.

• Please listen and limit interruptions. Talking over the other person is a special problem with Zoom’s slight delay. Let the other person finish, pause, then talk. Make notes listing your questions. There will be plenty of time for questions. Generally the common questions will be covered by Dr. Backs proactively during the call.

• Time management is important in order to cover everything during the time allotted. Provide information and ask/answer questions, but avoid lengthy stories. Detailed medical history will be captured using our consultation tools, including CureCoach.App. Please try it. Most of our patients like it.

• Complete registration and as many of the questions on CureCoach.App as you can. The more information you provide, the better and more effiiently we can serve you. Your private health information is secured by CureCoach.App more effectively than email, text or even voice communication. We designed CureCoach.App for easy use to limit confusion and barriers to timely and accurate communication.